Encalm Hospitality Pvt. Ltd. (“Encalm”) is the company incorporated under Companies Act 2013 with its registered office at Plot 89, LGF, Sector 44, Gurugram, Haryana, India, 122003 and Corporate Identity Number as U55101HR2021PTC098119. By continuing to booking of Encalm Services, you accept the terms and conditions of services provided by Encalm for its Services. These terms and conditions are applicable for all services provided by Encalm including Atithya Welcome and Assist services and Encalm Lounge Services.
Encalm reserves the right to change these Terms and Conditions of Services at any time. The new version of the Terms and Conditions will be posted on this website and will take effect and govern all use of the website upon posting. Your use of this website indicates your agreement to be bounded by these Terms and Conditions of Services.
The scope of Services includes various services and packages broadly defined under following categories:
Performance of Services to Guest(s) by Encalm at the Airport shall be subject to following conditions:
Agent(s)/Guest(s) if they wish to cancel their booking must (1). request for the cancellation of booked service using ‘Manage Booking’ tab provided on Home Page of website; or (2) must notify in writing to Encalm with the booking details and a reason for cancellation. Encalm shall review such cancellation request(s) for its authenticity and once approved by Encalm, the service booking will be cancelled, and refund process will be initiated and necessary credit will be provided to the Agent subject to the deduction of applicable cancellation charges. Unless otherwise provided under specific service offerings from time to time, following charges (Cancellation charges) shall be applicable on cancellation of services
Encalm can receive and store any information you enter on encalm.com or atithya.encalm.com ("Website") or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and e-mail addresses, contact details and, in some cases, billing information (such as credit card number, cardholder name, and expiration date). We also may request information about your traveller preferences, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and ticketing options. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or services; complete a traveller profile; participate in a survey or contest; ask us a question; or initiate other transactions on our Website.
Encalm may only collect Personal Data about an individual which it reasonably considers necessary for the relevant purposes underlying such processing. The following can form part of the Personal Data:
We also may periodically obtain information about you from our business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, which we use to correct our records and to facilitate proper delivery of services; and demographic information, which we use to better understand your potential purchasing preferences.
We automatically collect some information about your computer when you visit the Website. For example, we will collect your IP address, Web browser software (such as Netscape Navigator or Internet Explorer or Safari or Google Chrome etc.), and referring Website. We also may collect information about your online activity, such as Services package viewed and purchases made. One of our goals in collecting this automatic information is to help customize your user experience.
We may provide links to third-party websites on the Platforms. Your use of such third-party websites will be subject to their privacy policies and is not covered by this Policy. We encourage you to read the privacy policies on the other websites you visit. As we cannot control or be responsible for the policies of other sites we may link to, or the use of any data you may share with them, you access these third-party websites at your own risk. The following can form part of the following third-party:
In carrying out one or more of the purposes set out in above points of this Policy, we may need to disclose your Personal Data to one or more of the following third parties:
You can access your information at various points on the Website. These include:
We want you to feel confident about using the Website to undertake the booking of Services, so we are committed to protecting the information we collect. While no Website can guarantee cent percent security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information. Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to the Website over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
We will cease to retain your Personal Data when the purposes for which we collected your Personal Data have ceased and/or when we are no longer required to continue retaining your Personal Data for any legal or business purposes.